Warranty

Our promise 

We’ve purposely designed our high-quality product so that it can grow with both your child and family. Because of this, our gear is covered by a warranty, starting from the day it was purchased.

If you believe you are experiencing an issue that may be covered under the NUNA manufactures warranty, then we can help!
The best way to handle your inquiry would be to send an email to our service inbox along with the following information so that we can expedite properly:
Include the following:
· Description of the issue you are experiencing.
· Attach a photo or video of the issue and/or part you are inquiring about.
· Photo of the serial label - this has the model number, date of manufacture and serial number. This white label is usually found on the bottom of your product.
· A copy of your item receipt is required.

Specifics
If for some reason our gear shows a defect in materials or workmanship during the warranty period, please contact us and have your sales receipt, proof of purchase, model number and serial number on hand. If such a defect is discovered during the warranty period, we will, at our own discretion, repair or replace your product.

Please note that this warranty is only valid for goods returned in the original country of purchase.

Our warranty does not cover:

  • Normal wear and tear
  • Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals
  • Casualties and carelessness including those caused by both unsuitable parts and by both air or freight transportation
  • Personal opinion dissatisfaction pertaining to functionality, features or aesthetics

 

Warranty length details

Our gear
All of our gear is covered by a 2-year warranty, from starting the day it was purchased. This excludes infant car seats, MIXX bassinet and accessories.

Infant car seats
Our infant car seats and their accessories are covered by a 1-year warranty, starting from the day they were purchased. 

MIXX bassinet
Our MIXX bassinet is covered by a 1-year warranty, starting from the day they were purchased. 

Accessories
Our accessories are covered by a 1-year warranty, starting from the day they were purchased (excludes the wheeled travel bag).